Terms and conditions

GENERAL TERMS

Last updated: April 4, 2019

These Terms and Conditions (“Terms”, “Terms and Conditions”)
govern your relationship with bovou.com website (the “website”) operated by Bovou (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using the website.

Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms.
These Terms apply to all visitors, users and others who access or use the website.
By accessing or using the website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website.

AVAILABILITY, ERRORS AND INACCURACIES
We are constantly updating our offerings of products and services on the website.
The products or services available on our website may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the web site and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services.
We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

INTELLECTUAL PROPERTY
The website and its original content, features and functionality are and will remain the exclusive property of Bovou and its licensors.
The website is protected by copyright, trademark, and other laws of both the Sweden and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Bovou.

GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms constitute the entire agreement between us regarding our website, and supersede and replace any prior agreements we might have between us regarding the website.

CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms.
If you do not agree to the new terms, please stop using the website.

LINKS TO OTHER WEB SITES
Our website may contain links to third-party web sites or services that are
not owned or controlled by Bovou.

Bovou has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.
You further acknowledge and agree that Bovou shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or
services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

ACCOUNTS
When you create an account with us, you must provide us information that is accurate, complete, and current at all times.
Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the website and for any activities or actions under your password, whether your password is with our website or a third-party service.

You agree not to disclose your password to any third party.
You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate
authorization, or a name that is otherwise offensive, vulgar or obscene.

TERMINATION
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the website will immediately cease.
If you wish to terminate your account, you may simply discontinue using the website.

LIMITATION OF LIABILITY
In no event shall Bovou, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special,
consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from
(i)
your access to or use of or inability to access or use the website;
(ii) any
conduct or content of any third party on the website;
(iii) any content
obtained from the website; and
(iv) unauthorized access, use or alteration of
your transmissions or content, whether based on warranty, contract, tort
(including negligence) or any other legal theory, whether or not we have been
informed of the possibility of such damage, and even if a remedy set forth
herein is found to have failed of its essential purpose.

DISCLAIMER
Your use of the website is at your sole risk.
The website is provided on an “AS IS” and “AS AVAILABLE” basis.
The website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non- infringement or course of performance.

Bovou its subsidiaries, affiliates, and its licensors do not warrant that
a) the website will function uninterrupted, secure or available at any particular time or location;
b) any errors or defects will be corrected;
c) the website is free of viruses or other harmful components; or d) the results of using the website will meet your requirements.

CONTACT US
If you have any questions about these Terms, please contact us at customer@bovou.com

SHIPPING AND RETURNS

RETURNS AND REFUNDS POLICY

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned free of charge within 15 days of the original purchase of the product.
A new product may be exchanged for another product or returned for a refund.
Bovou is not responsible for the items during shipment back to the Bovou warehouse.

To be eligible for a return, please make sure that:
– The product was purchased in the last 15 days
– The product is in its original packaging, the Bovou box is part of the product.
– The product isn’t used or damaged (this includes the Bovou box).

Products that do not meet these criteria will not be considered for return.
For further questions contact our customer support by email: Customer@bovou.com

Your refund will be credited to the original purchaser’s credit card (you will recieve the refund approximately 5-10 business days later, depending upon the bank.) . Bovou will issue a full refund if the complete order is returned (Including the Bovou box).

Send the product with its original packing and, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund to:
Västkustvägen 48,
260 39 Hasslarp
Sweden

SHIPPING CHARGES
Bovou will never charge any shipping fees.
Shipping charges incurred in connection with the return of a product are refundable.

DELIVERY TIME
Sweden1-2 Business days
Outside of Sweden 3-7 Business days

DAMAGED ITEMS
If you received a damaged product, please notify us immediately for assistance.
Please include details and a photo of the defective product.
Complaints are to be made within two months of purchase unless otherwise stipulated by law

SALE ITEMS
Sale items can be refunded.

CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact
us: Customer@bovou.com

PAYMENT AND PURCHASES

If you wish to purchase any product or service made available through the website (“Purchase”),
you may be asked to supply certain information relevant to your Purchase including,
without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that:
(i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that
(ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to:
product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

You may pay with either credit or debit cards. Stripe and Paypal manages all of our banking transactions. Bovou does not store any credit card numbers.

Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Stripe and Paypal with secure encryption.
Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank.
There is no extra charge for card payments unless the customer’s bank charges a fee to the customer.

DATA AND INTEGRITY

When shopping att www.bovou.com we may collect personal information when you make a purchase aswell as data collected by cookies.
Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party cookies and third-party cookies for the main purposes of advertising, functionality and statistics.
We collect cookies to make your experience smoother.

We collect information when your making a purchase or signing up for a newsletter. This could be your name, contact information and address. We may also collect information about pages viewed, transactions, demographics; age and gender.

The information we collect may be shared with our close partners for analytical purposes. No personal information will be passed forward, traded or published beyond our organization and our trusted partners.

You have the right to request access to your data and if anything is incorrect you can change or remove it.

Company information

Bovou AB 559110-8476
Sweden