Currently shipping within EU

Kindly note the package will be delivered by LM Logistik AB

Customer service available 8.00 am – 22.00 pm (GMT +1) We work very hard to answer you as fast as possible (usually within an hour).

 

To get in touch with us, send an email to customer@bovou.com or click this link You can write in either english or swedish.

Frequently Asked Questions

Will Bovou charge me for shipping and returns?

We’re currently offering free shipping and returns to Sweden and a small fee within the EU.
We work with DHL for all shipments.

If you do not pick up your order from the postal office and the package is returned to our warehouse we will charge you a handling fee (250SEK)
The order will be handled as a return and the amount will be deducted from your invoice.

What payment methods do you accept?

All payments are handled by Klarna and is dependant on your country of residence. We accept all major debit and credit cards.
Read more about Klarna here.

How fast can I expect my order after making a purchase?

Kindly note the package will be delivered by LM Logistik AB

Expected delivery time
Nordic countries: 1-3 business days.
Europe: 3-5 business days.
Outside Europe: Currently not shipping outside the Nordics.

Your order will be delivered by DHL.

How safe is it to shop at Bovou.com?

Bovou will never share any data with third party and all credit card and sensitive information is encrypted.

What happens after I place an order?

As soon as your order is paid we will start handling it and you will get a confirmation e-mail. Expected delivery time is 1-3 business days within Sweden. If you have any questions please contact us at: Customer@bovou.com or use the form on this page.

Can I return my product?

Yes, the information needed was sent with your shipment in an envelope. If you need further help contact us at customer@bovou.com

Exchange

If you want to exchange your product to a different one you just simply return the item to us (with the pre paid freight label) and place a new order on the item you want.

Company information

Bovou AB
559110-8476
SWEDEN
customer@bovou.com