Currently, we only ship to countries within the European Union (including norway).
Kindly note the package will be delivered by LM Logistik AB

Customer service available 8.00 am – 22.00 pm (GMT +1) We work very hard to answer you as fast as possible (usually within an hour).

To get in touch with us, send an email to customer@bovou.com or click this link You can write in either english or swedish.

FREQUENTLY ASKED QUESTIONS

We’re currently offering free shipping and returns to the EU including Norway
We work with DHL for all shipments.

If you do not pick up your order from the postal office and the package is returned to our warehouse we will charge you a handling fee (250SEK)
The order will be handled as a return and the amount will be deducted from your invoice.

All payments are handled by Klarna and is dependant on your country of residence. We accept all major debit and credit cards.
Read more about Klarna here.

Kindly note the package will be delivered by LM Logistik AB

Expected delivery time
Nordic countries: 1-3 business days.
Europe: 3-5 business days.
Outside Europe: Currently not shipping outside the European Union.

Your order will be delivered by DHL.

Bovou will never share any data with third party and all credit card and sensitive information is encrypted.

As soon as your order is paid we will start handling it and you will get a confirmation e-mail. Expected delivery time is 1-3 business days within Sweden. If you have any questions please contact us at: Customer@bovou.com or use the form on this page.

Yes, the information needed was sent with your shipment in an envelope. If you need further help contact us at customer@bovou.com

If you want to exchange your product to a different one you just simply return the item to us (with the pre paid freight label) and place a new order on the item you want.

Warranty and repairs

At Bovou, we are committed to providing our customers with the highest quality watches. That’s why all of our watches come with a comprehensive two-year warranty that covers any manufacturer defects in the watch movement. This warranty does not, however, cover damage caused by normal wear and tear.

If your watch is covered under our warranty, we will repair it at no cost to you or provide a replacement watch. If the issue is not covered by our warranty, additional costs may apply.

It’s important to note that while our watches are water resistant, they should not be submerged in water. If you need to send your watch in for repair, please follow these simple steps:

  • Email us at customer@bovou.com
  • Describe what has happened to the watch (also include pictures of the defect)
  • Within 48 hours, you will receive an email with instructions

Our timepieces are equipped with batteries that usually perform for a duration of one to three years, with their lifespan being subject to different external conditions such as air pressure, humidity, and temperature, among others. If you notice that your watch has stopped working, you are advised to consult with a local watchmaker or send an email to us at customer@bovou.com.

Company information
Bovou AB
559110-8476
SWEDEN
customer@bovou.com